Technology FAQs

For Pre-K3 to Kindergarten tablet users:

For Chromebook users:

For tablet users:

For Chromebook users:

For students Pre-K 3 to Kindergarten your child will need a Clever badge to sign in. If you cannot find that badge please contact techsupport@elhaynes.org or call 202-888-5066.

Students using a Chromebook should have access to their login credentials included as a printed sheet in their Chromebook bag. Follow these instructions:

Students can easily access Canvas from their school device because its automatically loaded as a homepage. There are additional ways to access Canvas:

1. They can simply click on their Google Apps launcher menu and scroll down to Canvas

2. Students can also click on their “Homepage” button on their chrome device.

3. Students can browse to elhaynes.instructure.com

4. From there they will automatically sign in using their @collegebound.elhaynes.org account.

Please note: students will need to login to their E.L. Haynes Google accounts first. If you’re sharing a computer with your student please be sure to have them sign into Google under their @collegebound.elhaynes.org account first before browsing to Canvas.

Teachers will share meeting links inside of their Canvas courses. Students only need to open a course and view the link from their teacher’s homepage or through a teacher’s announcement.

For students using a tablet this is what you can expect for the first day of school:

For students using a Chromebook this is what you can expect on the first day of school:

Yes. Every student at E.L. Haynes will be provided a Chromebook or a Chrome Tablet in school year 20-21. The school has moved to a 1:1 device model and will support students and families to get technology in everyone’s hands.

The IT department at E.L. Haynes requires all students to use school owned technology in order to properly support, monitor, and provide the most robust distance learning experience.

Personal devices may not have the proper software, capabilities, and hardware to support online learning in the new school year.

Families can contact the technical support line at 202-888-5066 Monday through Friday from 8:30am to 4:30pm. Students/families can also email techsupport@elhaynes.org.

Families can also check the self help resources found on this site to try and troubleshoot common problems.

Families will receive messages indicating their pickup time to come to the school to collect devices and materials.

Only a limited number of families will be invited during each pick up window to ensure a safe distribution of technology and materials.

Social distancing and health screening will be practiced during all pickup times.

You can access tech support in Spanish by calling 202-644-9274.

You can also send emails in Spanish to techsupport@elhaynes.org. Our bilingual staff will be able to respond to your questions in Spanish.

Unless your child will be starting PreK-3, PreK-4, or Kindergarten in the 20-21 school year or we’ve directly contacted you to bring your device in for an exchange you will NOT need to bring in devices for upgrades.

Families will receive notifications when their devices are ready for upgrade.